You may order products available at the Website, and we will do our utmost best to make deliveries on the specified time and date you select delivered to your home or office. Orders must be received before the specified cut-off time for that given product which will be shown as you proceed through the ordering process. You shall review your order carefully before placing it, we shall not be held responsible for any failure to do so or changes after the order is made to the time, delivery address or items.
We may, however, in our sole discretion, choose to not process or to cancel your orders in certain circumstances. This may occur, for example, when the meals or products you wish to order is no longer available, out of coverage for delivery, or in other unforeseen circumstances such as operational outages. We will not charge you in these cases or refund the charges for orders that we do not process or cancel.
While we endeavour to provide an accurate description of the products and/or services offered on the Website, we do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, reliability or suitability of the information and materials found or offered on the Website, and the pictures shown are for illustration purpose only
You acknowledge that such information and materials are provided on ″as is″ and ″if available″ basis, and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information and materials found or offered on the Website generally.
In the event of unavailability of certain ingredients, we will replace with similar ingredients while preserving the quality of the meals without an update. While we attempt to identify ingredients that may cause allergic reactions for those with food allergies, we, however, do not make representation on the same and there is always a risk of contamination. If you are concerned with food allergies, please be aware of the said risk and that we may prepare food and use ingredients that contain nuts, nut oil, dairy, and gluten.
We endeavour to ensure and maintain a high quality and hygiene of the meals prepared for you, if however in the unlikely event that you found the meals delivered are not in good condition or contain items that do not belong therein, please do not consume the said meal but to contact us for a refund. We reserve the right to issue such full and partial refunds and any additional compensation in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected unless we have reasonable cause to believe that the problem was caused after delivery. We may request a photograph or other documentation showing the problem if it is something that can be seen by inspecting the Items. Prior to processing your refund, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and other information.
Please refer to our delivery information page for the delivery area covered and we may engage a third-party service provider (Lalamove or Grab Express) to ensure delivery of the order within the time slot selected. Whilst we aim to ensure the service level of such third-party service provider, we are not able to warrant their conduct or behaviour and shall not be held responsible for any omissions or misconduct caused by such third party service provider.
Your order will be delivered at the time slot selected and we endeavour to meet the said delivery time slot however it may be occasionally delayed due to traffic flow, weather conditions, unforeseen incidences, and we shall not be held liable for failure to deliver.
If it is in our view that the delivery of your order is likely to be substantially delayed, we will contact you to arrange an alternative delivery timeframe. If that timeframe is unacceptable to you, you may decline to accept the order and we will refund you the cost of such order. We will be responsible for missed delivery (delivery partner fails to complete the order), wrong or defective products, incomplete order (missing item(s) in the order list). The processing of the refund may take up to twenty (20) working days.
You are responsible to be available at the time of delivery and ensure the adequate arrangement is made. All risk in the products shall pass to you upon delivery. In any event, where we are unable to reach you, we will attempt to contact you at the phone number given and the driver is unable to find a safe location to leave the food and if you are still unreachable, the order shall be deemed delivered and you will be liable for its payment in full as if you had received the order.
We shall not be held responsible for your failure to provide adequate access, information or arrangements for delivery. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
To ensure the highest quality of the meal served, it is highly recommended that keep our products in freezer for at least 20 mins before serve or eat.
4. Price and Payment
All prices are in Malaysian Ringgit (MYR). The prices are correct as shown on the Website, and are exclusive of applicable tax and delivery charges. We reserve the right to review the prices from time to time. Payment can be made online (via Touch N Go and Bank In).
We may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services.
Orders are considered final as soon as they are placed and modification/cancellation is generally not permitted. That said, we do make exceptions on a case-by-case basis and please inform us at least 2 hours in advance. In the event of cancellation, we may refund you fully, depending on the situation. We are not liable or responsible for the time of an outside delay in outside payment gateway to charge or refund you or if your bank account/credit card has been used in a fraudulent manner.
You may cancel an order without charge at any time before we have confirmed your order (a “Confirmed Order”) or received a confirmation email. If you wish to cancel an order before it becomes a Confirmed Order, please contact us immediately, via the website. If we have not confirmed your order, we will refund your payment (excluding any discount). If you cancel any order after it becomes a Confirmed Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.
We may notify you that an order has been canceled or if an item because unavailable at any time. You will not be charged for any orders canceled by us, and we will reimburse you for any payment already made using the same method you used to pay for your order.